Refund policy

Returns
You have 30 days from receiving your item to ask for a return. Change of mind returns have a 20% restocking fee.

To be returned, an item must be unused, in the same condition you received it and in its original packaging, with proof of purchase.

To start a return, email info@fincohospitality.com.au. Once we accept the return we'll tell you how and where to send it. Return freight is at your cost. Items sent back without an accepted return won't be accepted.

Damaged, faulty or wrong items
Please check your order when it arrives and contact us straight away if an item is damaged, faulty or not what you ordered, so we can put it right.

Items we can't take back
We can't accept change of mind returns on special order or custom items, sale items, gift cards, or consumables that have been opened. Ask us before you order if you're unsure about a particular item.

Your rights under Australian Consumer Law
Nothing in this policy affects your rights under the Australian Consumer Law. If an item is faulty, you're entitled to a repair, replacement or refund as the law provides.

Exchanges
The quickest way to get a different item is to return the one you have and, once the return is accepted, place a new order.

Refunds
Once we've received and checked your return, we'll let you know whether the refund is approved. Approved refunds go back to your original payment method within 10 business days. Your bank may take a few more days to show it. If it's been more than 15 business days since we approved your return, email info@fincohospitality.com.au.