Shipping policy

Where we deliver
We deliver within Australia only, including offshore islands such as Norfolk Island, Lord Howe Island, Christmas Island and the Cocos (Keeling) Islands. We don't ship overseas.

Shipping costs
Freight is worked out at checkout from the total weight of your order and your delivery postcode. You'll see the exact cost before you pay. Rates differ for metro, outer metro, regional, Tasmanian and offshore island addresses.

Orders over $3,000 delivered to metro Sydney, Melbourne and Brisbane ship free.

Delivery times
Orders are usually dispatched within 1 to 3 business days. Delivery then takes 3 to 7 business days. These are estimates, not guarantees. Carrier delays and weather can push them out.

Kerbside delivery
Deliveries are made to the kerb. If you need an item taken inside, unpacked or installed, contact us before you order and we'll let you know the options.

Tracking
When your order ships we'll email you tracking details where the carrier provides them.

Incorrect address or refused delivery
Please check your delivery address before you pay. If a delivery fails because the address is wrong or the delivery is refused, you'll need to cover the cost of sending it back and any redelivery.

Damaged or missing deliveries
Please check your order when it arrives. If anything is damaged or missing, contact us within 7 business days of the expected delivery date. We'll look into it and replace the item or refund you.

Questions
Call us on 07 3063 1372 or email info@fincohospitality.com.au.